Refund Policy

1. Eligibility for Refunds

• Returns or exchanges are accepted within 30 days of delivery.

• Items must be unused, in original condition, and with all tags intact.

• Customized or personalized items are non-refundable unless defective.

2. How to Request a Refund

To request a return or exchange:

1. Email our support team at support@lockcuts.com with your order number and reason for return.

2. Follow the instructions provided for returning your item.

3. Refund Processing

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

4. Shipping Costs

• Shipping costs for returns are the responsibility of the customer unless the item is defective or we made an error.

• Original shipping fees are non-refundable.

5. Exchanges

If you wish to exchange an item for a different size or style, please contact us at support@lockcuts.com. We will provide instructions to complete your exchange quickly.